The Global Kindness Collaborative & Global Kindness Charter
Effective Date: 22 September 2026 · Last Updated: 22 September 2026
IMPORTANT NOTICE
Please read these Terms of Use and Privacy Policy carefully before using the Platform.
The Kindness Pandemic in Healthcare is a voluntary global movement intended to encourage, recognise and promote acts of kindness across healthcare organisations and communities.
The Platform is not a healthcare service, medical service, clinical service, accreditation programme, certification programme, audit, ranking or assessment of healthcare quality.
By accessing or using the Platform, registering as an individual, registering or participating on behalf of a healthcare organisation, signing the Global Kindness Charter, recording an act of kindness, sharing a practical idea or best practice, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to these Terms of Use and Privacy Policy.
If you are using the Platform on behalf of a hospital, healthcare organisation, institution, company or other entity, you represent and warrant that you are authorised to do so and that you have the authority to bind that organisation to these Terms.
The Kindness Pandemic in Healthcare (“Initiative”) is a voluntary global movement intended to encourage healthcare organisations, healthcare professionals, patients, families, communities and individuals to recognise and promote acts of kindness.
The Initiative operates through the Global Kindness Collaborative, the Global Kindness Charter, and associated digital tools and resources, including this Platform.
The Platform is intended to facilitate participation in the Initiative, enable participating organisations to maintain their profiles, record or report acts of kindness, share practical ideas and best practices, and provide publicly available information regarding participating organisations and aggregate participation, where applicable.
Participation in the Initiative is entirely voluntary.
For the purposes of these Terms:
The Platform is intended primarily to:
The Platform may therefore provide participating hospitals and healthcare organisations with opportunities to share practical ideas, approaches, experiences or best practices.
Any such material must be provided only in a manner that does not disclose Personal Data, patient information, clinical information, confidential information, proprietary information or any information that could identify an individual, unless disclosure is expressly requested by the Platform and is lawful. The Platform does not require such information for the sharing of practical ideas or best practices.
The Participating Organisation is solely responsible for all information, ideas, practices, examples or other material that it submits through the Platform and for ensuring that such material complies with applicable law, confidentiality obligations and these Terms.
The Initiative does not review, verify, endorse or assume responsibility for the legality, accuracy, completeness, confidentiality or appropriateness of material submitted by a Participating Organisation.
The Platform is not intended to collect, publish or maintain personal stories, patient narratives, testimonials or identifiable accounts of individual experiences.
Users should therefore not submit stories, case descriptions, clinical narratives, patient experiences, photographs, videos, medical records or other material containing personal information through the Platform.
The Platform does not provide medical, psychiatric, psychological, diagnostic, therapeutic, treatment or other clinical advice or services.
Nothing available through the Platform should be interpreted as medical advice, professional advice, diagnosis, treatment recommendation or clinical guidance.
Participation in the Initiative does not create a doctor-patient relationship, therapist-patient relationship, healthcare provider-patient relationship, fiduciary relationship or other professional relationship.
The Initiative does not assess, certify, verify or endorse the quality, safety, effectiveness or standard of care provided by any Participating Organisation.
Any clinical or healthcare decision remains solely the responsibility of the relevant qualified healthcare professional and healthcare organisation.
Participation is voluntary.
The Initiative is not:
Recognition of participation in the Initiative does not constitute an endorsement, certification or guarantee of the quality, safety, performance or standard of care of any Participating Organisation.
Users and Participating Organisations must provide information that is accurate, current, complete and not misleading.
A Participating Organisation is solely responsible for the accuracy, completeness, legality and currency of information that it provides to the Platform.
The Initiative is entitled to rely on information supplied by a Participating Organisation and is not required to independently verify every item of information supplied by that organisation.
The Initiative shall not be responsible for any loss, claim, dispute, representation, misrepresentation or consequence arising from inaccurate, incomplete, misleading, outdated or unauthorised information supplied by a Participating Organisation or its representatives.
Where an individual registers, signs the Charter, creates or manages a profile, shares information or best practices, records an Act of Kindness, or otherwise acts on behalf of a hospital or healthcare organisation, that individual represents and warrants that they are duly authorised to act on behalf of that organisation.
The Participating Organisation is solely responsible for:
The Initiative shall not be responsible for any access or activity resulting from the failure of a Participating Organisation to properly manage its authorised personnel, credentials or access rights.
A Participating Organisation must promptly deactivate, revoke or otherwise terminate the access of any person who:
The Participating Organisation acknowledges that the Initiative cannot reasonably determine, on a continuous basis, whether an individual remains employed or authorised by an organisation.
Accordingly, the organisation bears primary responsibility for managing its authorised users and access credentials.
Where the Platform requires a password, authentication credential, verification code or other account credential, the user is responsible for maintaining its confidentiality and security.
Users must:
All activity carried out through an organisation’s account may be attributed to that organisation unless and until the Initiative receives appropriate notice of suspected unauthorised access.
The Initiative shall not be liable for losses arising from a user’s failure to maintain appropriate account or credential security, except to the extent liability cannot lawfully be excluded.
The Platform may enable users to record or report an Act of Kindness.
The purpose of this functionality is to record participation and, where applicable, generate aggregate counts or statistics.
The Platform is not intended to collect personal stories or identifiable narratives.
Users should submit only the minimum information necessary to record an Act of Kindness.
Participating hospitals and healthcare organisations may be provided with an opportunity to share practical ideas, approaches, experiences, learnings or best practices relating to kindness in healthcare.
Such contributions are intended for knowledge sharing and peer learning.
Any organisation submitting such material is solely responsible for ensuring that the material:
The Initiative does not require Participating Organisations to disclose Personal Data or confidential information in order to share a practical idea or best practice.
If an organisation nevertheless submits such information, the entire responsibility and liability arising from that submission shall rest with the submitting organisation, subject to applicable law. The Initiative shall not be responsible for the organisation’s failure to comply with its own privacy, confidentiality, employment, contractual, professional or legal obligations.
The Initiative may remove, redact, anonymise, restrict or decline to publish any such material where it becomes aware that the material may contain Personal Data, confidential information or other prohibited content.
Users expressly agree not to submit, upload, disclose, publish or otherwise enter through the Platform any Personal Data or Personal Information relating to themselves or any other person unless expressly requested and legally permitted by the Platform.
This prohibition applies to all areas and functionalities of the Platform, including organisation profiles, practical ideas, best practices, Acts of Kindness, forms, comments, submissions, communications and any other fields or features.
In particular, users must not submit:
Users must also not use the Platform to disclose confidential, privileged, proprietary or commercially sensitive information belonging to a hospital, healthcare organisation, employer, patient or third party.
Users expressly undertake that they will not use the Platform as a means of sharing personal, patient, clinical or confidential information.
If a user inadvertently submits such information, the user must promptly notify the Initiative at dralok_k@apollohospitals.com.
The Initiative may remove, restrict, anonymise or otherwise deal with such information where reasonably necessary.
Each user is solely responsible for the information they submit through the Platform.
A Participating Organisation is solely responsible for information submitted or entered by persons acting on its behalf.
By submitting information, the user represents and warrants that:
The Initiative reserves the right, without prior notice, to remove, disable, restrict, modify or decline to display any information, account, profile or participation record where it reasonably believes that:
The Initiative is not required to provide prior notice before taking such action where immediate action is reasonably necessary.
Depending on how the Platform is used, we may collect the following categories of information.
For individual participation, we may collect:
For participating hospitals and healthcare organisations, we may collect:
Where verification is required, the Platform may request documents or information reasonably necessary to establish that an organisation or representative is authorised to participate.
Such information is used for verification and administrative purposes and is not intended for public display unless expressly stated otherwise.
The Initiative does not intentionally seek to collect:
Users must not voluntarily provide such information through the Platform.
Information collected through the Platform may be used to:
We will not sell Personal Data as a commercial product.
The Platform may publicly display limited information relating to Participating Organisations, such as:
Individual users’ email addresses, mobile numbers and other private account information will not be publicly displayed merely because an individual participates in the Initiative.
The Initiative may publish aggregate or anonymised information for awareness, research, reporting, educational or promotional purposes, provided that such information is not intended to identify an individual.
The Initiative seeks to process Personal Data in accordance with applicable data-protection and privacy laws.
Depending on the jurisdiction and circumstances, processing may be based on consent, contractual necessity, legitimate or lawful purposes, compliance with legal obligations, or another lawful basis recognised under applicable law.
Where applicable law provides individuals with rights concerning their Personal Data, the Initiative will provide mechanisms for exercising those rights subject to applicable legal requirements and limitations.
Because the Initiative is intended to operate internationally, privacy rights may differ depending upon the user’s country or jurisdiction.
The Initiative follows a data-minimisation approach and seeks to collect only information reasonably necessary for the operation, administration, security and legitimate purposes of the Platform.
Users should not provide information that is not requested or necessary.
In particular, users should never use an Act of Kindness entry, practical idea, best-practice submission or any other Platform feature to disclose information about another individual.
The Initiative does not sell Personal Data.
Personal Data may be disclosed or made accessible where reasonably necessary:
Where third-party service providers process Personal Data on behalf of the Initiative, the Initiative may require appropriate contractual, organisational or technical safeguards, as applicable.
The Initiative is intended to operate globally.
Accordingly, information may be processed, stored or accessed in countries other than the country in which a user or Participating Organisation is located, subject to applicable law.
By using the Platform, users acknowledge that international participation may involve cross-border processing or access.
The Initiative will take such measures as may be required under applicable law in relation to international transfers of Personal Data.
The Initiative seeks to implement reasonable technical and organisational safeguards designed to protect information against unauthorised access, alteration, disclosure, loss or misuse.
However, no website, database, electronic transmission or internet-based service can be guaranteed to be completely secure.
Accordingly, the Initiative does not warrant that the Platform will be completely secure, uninterrupted, error-free or immune from cyberattacks, hacking, malware, data breaches or other security incidents.
Users and Participating Organisations are responsible for taking reasonable precautions on their own devices, networks and accounts.
If the Initiative becomes aware of a security incident affecting Personal Data, it will take reasonable steps required under applicable law, which may include investigating the incident, taking containment and remediation measures and making legally required notifications.
Nothing in these Terms makes the Initiative an insurer against security incidents or transfers to the Initiative responsibility for security failures occurring solely because of a user’s or Participating Organisation’s own systems, devices, credentials, personnel or security practices.
Personal Data will be retained only for as long as reasonably necessary for the purposes for which it was collected, for legitimate operational purposes, for compliance with applicable legal obligations, or for the establishment, exercise or defence of legal claims.
When Personal Data is no longer reasonably required, it may be deleted, anonymised or otherwise securely disposed of, subject to applicable law and legitimate retention requirements.
Aggregate or anonymised participation information may be retained for longer periods because such information is not intended to identify individual users.
Subject to applicable law, individuals may have rights relating to their Personal Data, including rights to:
Requests may be submitted to dralok_k@apollohospitals.com.
The Initiative may need to verify the identity and authority of the person making a request before taking action.
Each Participating Organisation acknowledges that it is responsible for:
The Initiative does not assume responsibility for the internal employment, access-control, privacy, confidentiality or information-security practices of a Participating Organisation.
If a Participating Organisation becomes aware that:
the organisation should immediately notify dralok_k@apollohospitals.com.
The Initiative may, upon receiving appropriate information, suspend the relevant access, temporarily disable the profile, remove or correct the publicly displayed information, or take other reasonable action pending verification.
The Initiative does not assume responsibility for independently monitoring employment status or organisational authority on an ongoing basis.
Users must not:
The Initiative may suspend, restrict or terminate access to the Platform where reasonably necessary, including where:
A Participating Organisation may voluntarily withdraw from the Initiative at any time by contacting the Initiative.
Termination or withdrawal does not affect provisions that by their nature are intended to survive termination, including provisions concerning confidentiality, intellectual property, liability, indemnity, dispute resolution and applicable law.
Unless otherwise stated, the Platform, its software, design, branding, graphics, logos, text, databases, functionality and other materials are owned by or licensed to the Initiative or its relevant licensors.
Users receive only a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended purposes.
No ownership rights are transferred to users through use of the Platform.
Participating Organisations may permit the Initiative to display their organisation name, logo or other identifying information for the limited purpose of identifying participation in the Initiative, subject to applicable permissions and these Terms.
A Participating Organisation may request correction or removal of its publicly displayed information by contacting dralok_k@apollohospitals.com.
The Initiative may remove or modify such information where reasonably necessary.
The Initiative may use aggregated, statistical or anonymised information relating to participation and Acts of Kindness for purposes including:
Such use will not intentionally identify individual users where the information has been anonymised or aggregated.
To the maximum extent permitted by applicable law, the Platform and its contents are provided on an “as is” and “as available” basis.
The Initiative does not warrant that:
Listing, recognition or participation of a hospital or healthcare organisation on the Platform does not constitute:
Participation reflects participation in a voluntary movement and nothing more.
The Platform may contain links to third-party websites, services, applications or resources.
The Initiative does not control and is not responsible for the content, security, privacy practices, availability or policies of third-party services.
Users access third-party services at their own risk and should review the relevant third party’s terms and privacy policies.
To the fullest extent permitted by applicable law, the Initiative, the Global Kindness Collaborative, their respective partners, affiliates, officers, directors, employees, consultants, volunteers, agents, technology providers and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss or damage arising out of or relating to:
To the fullest extent permitted by applicable law, the Initiative shall not be responsible for matters that are within the control or responsibility of a user or Participating Organisation, including the security of their own devices, networks, credentials, personnel and internal systems, or their failure to comply with applicable privacy and confidentiality obligations.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
To the fullest extent permitted by applicable law, each user and each Participating Organisation agrees to indemnify, defend and hold harmless the Initiative, the Global Kindness Collaborative, their partners, officers, directors, employees, consultants, volunteers, agents and service providers from and against claims, demands, proceedings, losses, liabilities, damages, penalties, costs and expenses, including reasonable legal expenses, arising out of or relating to:
This indemnity is intended to apply to matters arising from the user’s or Participating Organisation’s own acts, omissions, representations or breaches and does not extend to liability that cannot lawfully be shifted under applicable law.
These Terms shall be governed by and interpreted in accordance with the laws of India, except to the extent that mandatory provisions of the law applicable to a particular user cannot legally be excluded.
Subject to applicable mandatory rights and laws, courts having jurisdiction at New Delhi, India shall have jurisdiction over disputes arising from or relating to these Terms or the Platform.
Nothing in this clause is intended to deprive a user of mandatory consumer, privacy or other statutory rights available in the user’s jurisdiction.
The Initiative may modify, update or replace these Terms from time to time.
The updated version will be published on the Platform with a revised “Last Updated” or “Effective Date”.
Continued use of the Platform after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Where applicable law requires specific notice or consent for material changes, the Initiative will take the measures required by that law.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally possible.
The remaining provisions shall continue in full force and effect.
Failure by the Initiative to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.
These Terms, together with any other policies or notices expressly incorporated by reference, constitute the agreement governing use of the Platform in relation to the matters covered by these Terms.
They supersede earlier versions of the Platform’s Terms of Use and Privacy Policy relating to the same subject matter, except to the extent that a separate written agreement expressly provides otherwise.
Participation in the Initiative does not create any partnership, joint venture, employment, agency, franchise, fiduciary or other legal relationship between the Initiative and any Participating Organisation or Individual User.
A Participating Organisation may not represent that it is an agent of, or has authority to bind, the Initiative unless expressly authorised in writing.
The Initiative shall not be responsible for delay, interruption or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, epidemics, telecommunications failures, internet outages, infrastructure failures, cyber incidents, labour disruptions or failures of third-party service providers.
For questions regarding these Terms, privacy, account access, organisational verification, suspected unauthorised access, removal or correction of organisation information, or privacy-related requests, please contact:
Dr. Alok K
Email: dralok_k@apollohospitals.com
You may also contact:
Dr. Naveen G
Email: drnaveen_g@apollohospitals.com
For suspected unauthorised use of a hospital or healthcare organisation’s name, account or profile, the concerned organisation should notify the Initiative as soon as reasonably possible so that appropriate verification, suspension, correction or removal action can be considered.
By using the Platform, the user acknowledges that:
By continuing to use the Platform, you acknowledge and agree to these Terms.
Effective Date: 22 September 2026 · Last Updated: 22 September 2026
